Communicating Dependent Eligibility Verification

Effective communication is crucial for ensuring the success of both one-time and ongoing dependent eligibility verifications. Here’s a simplified breakdown on how to communicate this process to your employees.

Explain "Why?"
Emphasize that verifying eligibility helps keep healthcare costs manageable for everyone.
On average, an ineligible dependent adds about $4,500 annually to health plan costs.

Explain the Process
Provide a clear outline of what the verification involves, including what documentation is needed and how to submit it.
Assure employees of ongoing support throughout the process, detailing how they can get assistance when needed.

Communication Timing
Start with a notification well in advance to give employees ample time to prepare. Once the process begins, maintain frequent communication through reminders and status updates to ensure everyone is informed.

Communication Channels
Use a variety of channels to reach out. Internal communications such as Slack, Teams, company-wide emails and notices in common areas like break rooms.

Every Employee with Dependent
Stress that every employee with a dependent is included, which ensures the process is equitable. Historical data shows that typically 5% to 7% of dependents are found ineligible in such audits, underscoring the importance of comprehensive participation.

Conclusion
Ensure all communications are clear, consistent, and accessible to all employees. By being transparent about the reasons, details, timing, channels, and participants of the eligibility verification, you facilitate a smooth process that is understood and supported by your workforce.